Your order

Folder for adding Your order articles

Tracking your order
Once we have completed your order and parked it as processed you will receive a tracking link from Hermes via email. Please look out for this and use it...
Sat, 30 Mar, 2019 at 9:53 PM
Delivery Times
All orders are sent via Hermes and we aim to get it to you within 2-3 business days. Orders are processed Monday to Friday with orders completed before ...
Sat, 30 Mar, 2019 at 9:51 PM
I Did Not Receive My Order
If you believe that you have not received your order yet then we can look into this for you. Please send us a a support ticket with your name, order ID ...
Sat, 30 Mar, 2019 at 9:54 PM
Missing Items
If you have a missing item the please leave us a support ticket and we will respond as soon as we can, We get hundreds of orders a day and sometimes mis...
Sat, 30 Mar, 2019 at 9:56 PM
Sweets Are Damaged Or Taste Funny
If you have received damaged or sweets which do not taste right, then please let us know via a support ticket and we can look into this. We try and pack...
Sat, 30 Mar, 2019 at 9:59 PM
Tracking shows order being delivered - but I have no parcel
We use Hermes for several reasons and 1 is that all orders are tracked with the courier taking a photo of completed deliveries so we can prove they have bee...
Sat, 30 Mar, 2019 at 10:18 PM