If you believe that you have not received your order yet then we can look into this for you.
Please send us a a support ticket with your name, order ID and postcode and we can check with our courier to see where it is.
Some times parcels are delayed and there is nothing we can do about this unfortunately.
If after 7 days your parcel has not arrived we can chase this up with Hermes direct to see what is happening with it.